Program Manager on the artificial intelligence and machine learning (AI/ML) Infrastructure team.

Planned, directed, and coordinated projects engineering teams, triaging and optimizing workload for troubleshooting. Cross functionally coordinated engineering, support and product teams.

Led engineering support improvement process, improving the internal feedback loop by coordinating inputs form 8 teams, categorizing over 100 tasks a month, reducing respond time lag from support teams by 15%.

Tracked sales and marketing data for over 700 titles on the Xbox Digital store, publishing results in

Tableau, providing metrics for partner game developers to derive ad hoc sale performance.

Outlined and led a data migration process, coordinating with internal stakeholders, managing

permissions for 150+ personnel, onto a more efficient system, reducing load times by 20% and

correcting read/edit issues for all users

Program Manager on the Access Points team, responsible for managing quality for Counter Hub locations.

Launched the Small-Medium Businesses program, allowing for independent or franchise store locations access to the Counter Hub program. Launched a pilot program of 50 stores, building automated systems and reports to manage the unique cohort of non-enterprise locations. Worked with retail locations, carrier, product and customer service teams to drive quality as the program expanded to 200 locations.

Independently identified problems contributing to poor quality, and spearheaded projects to immediate rectify issues, while coordinating with product team to build long term solutions.

Managed military and accounts in a SaaS startup that develops lead generation and user analysis software.

Provided on-boarding for new customers and worked closely with the sales team to ensured renewals of existing accounts. Increased product usage by engaging users, managers and customer administrators. Collaborated with CMO and marketing team to create training materials, webinars.

Conducted analysis of accounts, utilizing Tableau BI software to access PostgreSQL database. Focused on user behavior, identifying trends in seasonality, altering the strategic perspective and influencing engagement decisions.

Role was closed due to COVID.

Lead the initiation, planning, execution, and closure a project to recommend for data analysis centered future improvements. Directly provided status updates and final presentation to the President of the company regarding short-term and long-term recommendations. Working with marketing analyst to improve customer profiles and measure marketing campaign effectiveness by measuring customer behavior on the eCommerce platform. Collaborated with supply analysts on potential Machine Learning and AI solutions to optimize supply route and decrease overhead costs.