• Drove seamless operations as the sole support and escalation engineer for the Americas, delivering mission-critical

solutions that safeguarded business continuity and client satisfaction.

• Partnered with the CEO on high-stakes

technical initiatives that directly enabled $1M+ in sales.

• Cut Tier 1 outage resolution time to under 30 minutes

through advanced JavaScript and MongoDB debugging, protecting revenue and client trust.

• Elevated efficiency by

optimizing Jira and Zendesk processes, boosting ticket resolution 15%, and launched technical workshops that

reduced support escalations 10%, strengthening team capability and scaling support impact across the region.

Worked with the client to Integrate with OpenAI, Standard Diffusion, Mistral, and other Generative AI tool to design and develop a companion bot

Manage off-shore third-party developers

Support lead for AI video dubbing project. Angular.js/Node.js developer.

Spearheaded onboarding of 30+ global enterprise clients (30,000+ employees each) to Moveworks’ AI-powered IT

support bot, which autonomously resolved ~50% of IT issues and transformed employee experience.

Contributed to $1M+ in quarterly revenue by managing multiple large-scale projects with globally distributed teams, ensuring seamless execution and client success. Ran technical deep-dives and engineered API integrations with ITSM

platforms (Jira, ServiceNow), knowledge bases (ServiceNow, Confluence, SharePoint), identity systems (Active

Directory, Okta, Azure), and chat systems (Teams, Slack, Webex), enabling scalable enterprise adoption and Measurable ROI

Developed complex multi-platform solutions for Index Exchange’s online AdExchange, serving a full portfolio of 84

Canadian clients.

Partnered directly with client IT and engineering teams to optimize integrations and collaborated

with internal sales and account teams to align on goals and performance..

Drove a 10% increase in client revenue by

delivering tailored technical solutions that enhanced platform adoption, improved outcomes, and strengthened long-term client relationships.