► Served as the product manager for 9 core products across Treasury and Bank divisions, overseeing end-to-end lifecycle execution and delivery processes.

► Led cross-functional teams including desk heads, product owners, executive sponsors, developers, and SMEs to conduct 5 product and service risk assessments and initiate 3 consolidations.

► Maintained product profiles in Archer system, actively gathering feedback and implementing enhancements. Monitored approvals and reported changes to ensure compliance with Product & Service Oversight Committee requirements.

► Orchestrated immersive Metaverse discovery day sessions for clients, showcasing cutting-edge digital and emerging technologies. Researched and identified relevant financial services use cases, aligning them with a comprehensive 10-year Metaverse adoption framework. Developed and presented interactive demos featuring platforms like Decentraland, Spatial, Virtual Reality, and Augmented Reality. Provided hands-on support by calibrating Oculus headsets and delivering client education on device usage throughout the sessions.

► Contributed to the creation of a comprehensive current state assessment for a bank's fraud program. Analyzed and synthesized findings into key observations, subsequently formulating a target state framework spanning governance, monitoring, and technological advancement areas.

► Supported a global credit union in a regulatory compliance project involving Office of Foreign Assets Control (OFAC) checks for Power of Attorney (POA) and filing Suspicious Activity Reports (SAR). Conducted Risk and Control Self-Assessments (RCSA) across multiple business units, executing thorough control testing to evaluate effectiveness.

► Managed multiple Regulatory Exams within a global bank's Consumer and Global Technology Operations & Consumer Lending groups. Collaborated directly with the SVP of Global Regulatory Relations on exam planning, issue/response management, and attended various internal and external meetings with regulators.

► Developed a centralized technology modernization strategy for a bank, optimizing initiatives across resilience, cloud, and data center spaces. Crafted a comprehensive plan to modernize IT infrastructure, emphasizing the transition to cloud platforms. Investigated critical technological challenges related to data center lease expiration, recovery, and aging technology, resulting in a multigenerational roadmap for sustained success.