Led the innovative 'Ripple One' project, a generative AI chatbot. Spearheaded Batch Payments initiative. Led UX improvements in Technical Support project. Developed research narrative for Ripple Insights Hub.

Empowered customer upgrades/downgrades. Designed payroll setup guidance. Led customer trial experience and SKU model transitions. Drove customer experience research.

Collaborated on product vision and branding. Created online lending platform and credit score tools. Built and led design team.

Created user-friendly designs. Developed style guide, automation investing, payments features, and responsive design.

Designed corporate website, widget storefronts, and mobile sites for entertainment industry clients.