Over 15 years of experience in project and product management, process optimization, business analysis, strategic planning, and change management. Well versed in identifying and executing challenging user experience initiatives for digital channels.

Experience

ShopifySenior Product Operations Manager

2022 — Now

BellSenior Manager, Digital Product Strategy & Performance

2018 — 2022

Toronto, Canada Area

BellSenior Product Manager, Digital Experience

2014 — 2018

Toronto, Canada Area

Defining and driving the strategic roadmap of the digital account management platform and capabilities (web and mobile) to deliver best-in-class customer experience for digital interactions and transactions.

Accountable for end to end customer experience, channel adoption and operational excellence for Bell Mobility's digital self serve properties.

BellProduct Manager, Customer Experience Strategy

2012 — 2014

Toronto, Canada Area

Led design and delivery of critical service optimization initiatives to meet the objectives of Bell’s customer experience improvement strategy

BellProduct Lead, Strategic Initiatives

2011 — 2012

Greater Toronto Area, Canada

Managed high visibility, enterprise wide initiatives to achieve Bell’s service delivery and customer experience improvement objectives