Led an enterprise-wide digital transformation and IT system consolidation program across 16 U.S. states, integrating 9 insurance products and 16 lines of business for Hallmark Financials' Specialty and CIS groups. Delivered scalable solutions using Majesco Policy Admin and DEV-STUDIO, modernizing legacy infrastructure and improving operational efficiency.

Key Responsibilities:

Owned end-to-end program lifecycle - road mapping, sprint planning, design reviews, delivery, and go-live.

Directed 20–30 cross-functional team members across development, QA, BA, and vendor teams using Agile methodology.

Partnered with product and business teams to align technical execution with strategic business goals.

Consolidated policy administration systems, reducing platform duplication and improving data consistency.

Facilitated UAT, test planning, and production support to ensure quality delivery with minimal post-launch defects.

Achievements:

Streamlined delivery of policy modules across 16 USA states, reducing system complexity and improving policy servicing timelines.

Improved UAT turnaround by 25% through hands-on coordination with QA and business teams.

Delivered custom internal training programs to enable IT team adoption and self-sufficiency post-launch.

Strengthened team collaboration across distributed environments and ensured on-time, within-scope delivery.

Tools & Technologies:

Majesco Policy Admin Module | Majesco DEV-STUDIO | Oracle SQL/PLSQL | Jira | MS Project | Tableau | Power BI | Unix | ITIL (Incident/Change/Problem) | Agile/Scrum

Solution Architect – Complex Insurance Premium Calculation

Led architecture and implementation of multi-factor and multi-tier rating engines based on age, location, occupation, coverage limits, and claims history.

Designed dynamic discounts and surcharges for risk profiles, multi-policy bundling, safe driver programs, and promotional adjustments.

Implemented usage-based rating leveraging telematics, health/activity data, and real-time risk behavior.

Architected experience rating and loss ratio adjustments for individual policyholders and commercial portfolios.

Developed exposure-based calculations for property size, number of vehicles, employees, and insured items.

Ensured regulatory and compliance adjustments, including state-specific taxes, fees, and statutory levies.

Designed reinsurance and ceded premium calculations for treaties such as quota-share, stop-loss, and excess-of-loss.

Managed endorsement and rider premium adjustments and supported multi-currency/multi-language premium calculations.

Implemented scenario-based “what-if” calculations for rating changes, actuarial simulations, and business planning.

Led advanced product bundling and composite policy calculations for dependent or conditional coverages.

Oversaw real-time premium calculations for online quoting and agent portals, and batch processing for renewals.

Integrated rating engine with Policy, Billing, Claims, and Document Generation modules for end-to-end accuracy.

Optimized performance and scalability for large rating tables, high-volume calculations, and multi-factor policies.

Evaluated predictive and machine learning-based models for dynamic risk assessment and premium optimization.

Solution Architect – Insurance Forms, Documents, Declarations & Invoices

Led architecture and implementation of insurance document management systems for Policy, Claims, Billing, and Endorsements.

Designed reusable templates and dynamic forms for policy declarations, endorsements, certificates, and customer communications.

Developed automated generation of invoices, premium notices, renewal letters, and billing statements integrated with policy and billing modules.

Implemented workflow-driven document approvals, version control, and audit trails to ensure compliance and regulatory standards.

Managed multi-format document outputs including PDF, XML, and e-documents for electronic and print distribution.

Integrated forms and documents with Policy Administration, Claims, Billing, and Rating engines for end-to-end operational accuracy.

Designed dynamic data population logic to auto-fill forms and declarations from policy, claims, and underwriting data.

Enabled multi-currency, multi-language, and locale-specific document generation for global insurance operations.

Implemented validation, error handling, and exception management in document processing to ensure high-quality outputs.

Optimized performance of document generation for high-volume batch processing and real-time scenarios.

Developed reporting and analytics for documents and invoices to monitor issuance, payment, and compliance.

Led integration with external systems and portals for customer self-service, e-signatures, and digital archiving.

Ensured scalability and maintainability of document workflows, templates, and automated generation logic.

Solution Architect – Insurance Policy Administration Reporting & Analytics

Designed and implemented policy summary and portfolio reporting to provide comprehensive visibility into active policies, endorsements, and renewals.

Developed regulatory and compliance reports ensuring alignment with state, federal, and international insurance regulations.

Built underwriting and business performance analytics dashboards to monitor risk exposure, premium trends, and portfolio profitability.

Integrated reporting solutions with Policy, Billing, Claims, and Rating modules to ensure data accuracy and consistency across the insurance ecosystem.

Automated data extraction, transformation, and aggregation processes using SQL, PL/SQL, and ETL tools for efficient report generation.

Implemented KPI-based dashboards for management and executive stakeholders to facilitate data-driven decision-making.

Developed drill-down and ad-hoc reporting capabilities to support detailed policy, customer, and product-level analysis.

Ensured scalability and performance of reporting processes for large volumes of policies and transactional data.

Collaborated with business analysts and stakeholders to define reporting requirements, templates, and visualization standards.

Enabled real-time and scheduled reporting, providing timely insights to underwriting, claims, and operational teams.

Technical Program Manager

Led multi-phase programs from concept through planning, execution, delivery, and operations, ensuring alignment with strategic business goals.

Managed cross-functional teams (engineering, QA, product, operations) to deliver complex insurance and enterprise technology solutions on time and within scope.

Facilitated stakeholder workshops and early team meetings to capture requirements, align expectations, and prioritize initiatives.

Scoped initiatives using MRDs, project plans, and MAP days, defining objectives, schedules, resources, and deliverables.

Oversaw program lifecycle, including iterative release planning, UAT facilitation, and post-implementation monitoring.

Developed communication templates, dashboards, and executive status reports to ensure transparency and stakeholder alignment.

Implemented workflow optimizations and knowledge exchange processes across QA, engineering, and operations to improve efficiency and system quality.

Applied risk management and change control frameworks to identify, mitigate, and resolve program risks and issues.

Conducted engineering peer reviews and performance validation to ensure compliance with architecture standards and delivery criteria.

Coordinated with product management, sales, and marketing for competitive analysis, early customer feedback, and adoption planning.

Tracked KPIs, ROI, and business value realization to measure program success and support strategic decision-making.

Ensured regulatory and compliance alignment across Policy, Billing, and Claims platforms.

Impact: Delivered enterprise programs that improved operational efficiency, enhanced cross-functional collaboration, reduced risks, and ensured measurable business value across P&C insurance systems.