Designing and developing websites for local small businesses with HTML/CSS/JS as well as WordPress, business strategy consulting for clients as requested, marketing and researching new clients and onboarding. Fully owning the entire website development process from referral to contract, design to development, and launch.

Conducted risk assessments, proactively identifying and mitigating fraudulent activities and policy violations. Collaborated with cross-functional teams to enhance fraud and counterfeit prevention. Leveraged data analytics to track and measure trust and safety initiatives’ effectiveness, contributing to strategic decision-making. Enforced eBay’s policies, resolving conflicts, and maintaining a fair and consistent approach to policy enforcement. Contributed to policy development, enhancing operational efficiency.

Team consisting of 15-20 team members, reporting on key performance indicators and analyzing data to identify areas of opportunity. Assisted in hiring, onboarding and training as well as day to day management of teams. In managing team performance, also composed, delivered, and continuously monitored ongoing issues resulting in performance plans and corrective actions. Promoted to Sr. Operations Team Lead and became mentor to peers, sharing ideals and feedback on coaching methods as well as weekly checkins for ongoing support.