Technical Leader for a group of 2 teams in the Privacy space: Advanced Encryption and Data Deletion.

• For the Advanced Encryption global project, I am responsible for designing and implementing a Customer Managed Key (CMK / BYOK / HYOK) solution for Zendesk products. In this design, Zendesk is only able to lease an encryption key from a customer's KMS, letting them remain in control of their data.

• For the Data Deletion project, my focus is on designing scalable solutions to delete and redact content across Zendesk datastores.

My responsibilities include:

• writing RFC and technical design documents on the project

• work with 10+ dependency engineering teams across the globe to integrate with their features and remove blockers

• code review and mentoring junior engineers in the team

• advocate for Data Protection mindset across the engineering organization

Main tools used: Ruby on Rails, Envoy/Istio, gRPC, Java, DynamoDB.

As a team lead in Zendesk, I directly managed a dev team with 6 engineers and 1 embedded product manager.

In this role, I further applied my ability to look at the different moving pieces and make sure they align towards the team's, and ultimately, the company's goals while protecting the team from unnecessary interruptions. As a player-coach (manager and developer in 1), I strived to lead by example. I have experience interviewing and hiring software engineers, onboarding new members to the team and working in projects with teams around the globe.

In this role, ~50% of my time is focused on people while the other ~50% is focused on technical leadership. In the latter, I facilitated architecture discussions, came up with architectural proposals as documents and mentor junior engineers.

Experience with distributed systems using Kubernetes, Apache Kafka, GraphQl, Ruby on Rails, AWS RDS MySQL.

I worked as a Senior Software Engineer at Zendesk, developing a Knowledge Management and Customer Portal product - Zendesk Guide. We worked in a Continuous Delivery environment and developed mostly in Ruby on Rails, on a very large scale. We ensured product quality by giving a great focus to testing and peer review.

In this role, I lead a newly formed Growth Team for the Zendesk Guide product.

I worked as a Software Engineer II at Zendesk Denmark, developing a Knowledge Management and Customer Portal product.

I have contributed to:

+ a new Theming platform for our highly customisable product, built with an Event based storage and exposing a GraphQL API

+ the integration of Zendesk Guide product with shared services that play a vital role in its lifecycle - trial, billing, staff management - working with other teams around the globe

I started at Zendesk as a Software Engineering Intern.

I worked in a Scrum team where I have learned from my colleagues while playing an active role in the team.

In this position, I contributed to Zendesk web Help Center product, developing with Ruby on Rails and also Javascript. I gained experience working in a fast-paced, product-oriented, continuous delivery environment.

At the same time, I worked with the team on continuous improvement and wrote my master thesis about Agile Process Improvement. I promoted Scrum techniques that allowed the team to first stabilise and then grow their capacity.