• Worked on integrations with different ERPs;

• Added support for custom units of

measurement (UoM) for line items on orders, which allowed users to have more control over orders parsed and line items inferred before submitting quotes/orders to the ERP;

• Started self-service onboarding wizard, reducing the amount of manual work required by CS for onboarding new customers;

• Updated and improved public API;

• Built a tool to ensure consistency in migrated data when adding new customers;

• Made "internal tools" available for specific types of users, in a system with thin permission granularity

• Improved internal tools to become "user-facing" ready. This empowered users to add/edit data as they needed. And at the same time, it reduced the workload of the CS team.