• Responded and engaged customers on Social Media platforms

• Maintained Social Media programs and animation calendar

• Responded to all customer calls, voicemails, emails and requests in a timely manner

• Worked with .com Customer Service by providing training (developed training material/call scripts)

• Provided high-level customer service on overflow or escalations from .com call center

• Compiled and tracked all CRM activities on a monthly basis

• Supported Director with all creative and operational aspects of promotional mailers (included copy, layouts, production for mailers and price estimates)

• Supported International Marketing strategy in order to build brand equity in the region

• Oversaw implementation of marketing activities and product launches for the Americas

• Coordinated local offers development with global marketing, creative and regional product managers

• Provided strategic recommendations based on annual price variations and forecasts analysis

• Managed regional intranet communication platform

• Maintained efficient communication between the holding company and the markets

Diamond and Precious Stones Merchant

• Developed logistic tools (Stock monitoring report, Client Database)

• Managed clients accounts in collaboration with the Director

• Targeted and canvassed potential new clients