• Led contract engagements across design, communications, and research for early and growth-stage teams and non-profits.

• Ran right-sized research (interviews, surveys, workshops) and turned findings into content strategy, information architecture, and accessible artifacts (sites, reports, campaigns).

• Defined information architecture and page patterns and created reusable templates, improving clarity and reducing one-off design work.

• Collaborated with PMs, engineers, operations, and community partners; wrote specs, handled handoffs, and measured outcomes when possible.

This is my personal passion project and why I have been freelancing! I led a grant-funded climate anthology from idea, public open call and contest, to published book, to continued programming and teaching.

Check it out! -> intotheunknowntogether.com

• Led the 0→1 MVP for a patient- and provider-facing primary care portal integrated with the EHR.

• Owned the patient experience end-to-end: strategy, long-term vision, IA/flows, and accessible UI for Medicare seniors.

• Ran brand and user research; guided a data-backed identity refresh that improved trust and conversion.

• Shipped a phone-only care pathway that removed portal friction and reduced no-shows.

• Managed a 3-person product design team for single-product B2B platform; set quality bar and review cadence.

• Owned design strategy across platform; aligned with PM/Eng leadership and Ops.

• Scaled a pragmatic design system and design ops for faster, consistent releases.

Welkin empowers health organizations to deliver patient-centered care.

• Designed end-to-end features for care teams and patients in a healthcare context.

• Owned discovery to IA/flows to UI with accessibility and plain language.

• Partnered with PM/Eng to ship on time; captured feedback to inform iterations.