• Collaborated directly with healthcare clients to design solutions tailored to their needs

Led the automation of database updates, leveraging advanced ETL architecture with AWS Glue to streamline the workflow. Attained a 80% reduction in processing time

• Orchestrated an architectural shift for electronic prescription API calls to Surescripts, implementing a system that accommodated an expanding customer base. Reduced API latency by 25%

• Pioneered the design and development of a robust suite of account management tools, leading to a 70%+ decrease in manual errors boosting the efficiency of the commercial team's operations

• Partnered with the commercial team to integrate systems using Stripe APIs, enhancing client relations and streamlining patient claims processing, leading to a 25% drop in client escalations

• Managed the successful architecting of a SSO auth system, adapting to evolving managerial priorities, resulting in a 25% decrease in customer support incidents

• Architected and developed high performing React-based frontend components for the Clinician Console web application, optimizing data routing to enable seamless prescription dosage calculation and real-time drug interaction checks

• Led client engagements, presenting property management software tools to prospective owners, demonstrating solutions that would streamline operations and enhance account management

• Analyzed property owner feedback and operational challenges in collaboration with the engineering team, spearheading the development and integration of customized features into proprietary property management software

• Conducted client support for tenant portal, directly addressing user inquiries/issues, while developing and implementing essential features based on feedback, enhancing user experience by ~20%

• Orchestrated a seamless shift from legacy property management software to a state-of-the-art SaaS platform, selling C-suite executives on the transition's value and aligning with company-wide restructuring objectives

• Achieved a 25% increase in converting prospects to clients by using project outlines, visual aids, and tailored presentations to boost service and process comprehension

• Spearheaded direct sales efforts, resulting in securing 50+ construction projects by pitching proposals and negotiating contracts

• Drove over $700,000 in gross revenue through strategic sales initiatives

• Implemented effective project management techniques, resulting in a ~20% increase in operational efficiency and a ~20% reduction in project turnaround time, done via earning trust with the team

• Cultivated lasting relationships with clients through exceptional service and communication, leading to a ~20% rate of repeat business and referrals