• Partnered with cross functional teams across Global Business Marketing to successfully deliver a multitude of marketing initiatives servicing the small business audience. Managed our teams Covid Response Hub reaching 21M visitors and launching it in under 3 days.

• Program managed the creation of our Small Business Grants Program hub, working with marketers, designers and web developers reaching 10.8M visitors and delivering $6.3M in grants for over 3,000 businesses.

• Strategically coordinated and directed the execution of a pilot racial justice program for our company, supporting Black-owned small business and their communities reaching 88.9M total views. Worked with 121 partners across Consumer Marketing, Product, Shopping, Social, Web, Creative and Engineering

• Led a team of marketing project managers – consistently mentoring, removing blockers and creating opportunity for growth and career development.

• Developed guidelines and principles for our operation team, establishing ways of working, communications methodologies and project management tools that allowed us to move fast and deliver projects in a timely manner.

• Managed a $50M+ dollar project, creating a process for financial reporting, oversight and organization. Templatized financial reporting to meet leadership priorities and needs.

• Built and maintained cross-functional relationships with partners across legal, sourcing, marketing, design, localization and web development to name a few.

• Established an strategic partnership with our staffing vendor, creating onboarding, training and feedback efficiencies.

• Collaborated with global teams to execute and deliver high priority programs for small businesses. Created project timelines, ad strategy approaches, go-to market planning and comms strategy. Successfully implemented read outs virtually for 50+ people, including VP level leadership.

• Drove and implemented the development and deployment of large-scale projects for Global Business Marketing. Creating roadmaps, project plans, tasks and reporting methodologies and readouts.

• Worked hand-in-hand with partners to deliver worldwide marketing campaigns; including translations, design and web development.

• Led creative projects in partnership with small business design, delivering on photoshoots and video production at a global scale. Planned and executed photoshoots across the US, Asia, South America and Europe.

• Established relationships with creative vendors across the world, developing a roster of resources for our team to leverage. Helped establish a creative agency model that is widely used across Global Business Marketing in partnership with our Scaled team.

• Elevated our translations process globally, partnering with teams to gather feedback, build better tools and establish processes that allowed us to deliver and enable better results across the board.

• Handled a number of simultaneous tasks and project milestones while demonstrating urgency and ownership to drive completion across multiple initiatives.

CISCO SYSTEMS, SAN JOSE

January 2017 – December 2017

• Partnered with senior leadership to create a customer success department that would track and assist new customers with product deployments, to ensure an excellent customer experience.

• Created and managed the client life cycle process, establishing check points from initial sale throughout phases of implementation, up until the end of their deployment.

• Responsible for handling at-risk accounts. Managed strategies and tactics for de-escalating customers.

• Managed technology conference events, customer advisory board events and Cisco Live!

• Worked with existing customers to partner with Cisco on white papers, videos, and public presence at events.

• Engaged cross-functionally within the Marketing department to ensure customers received product updates from engineering and shipping departments.

• Determined best methods to resolve issues and to ensure customer loyalty and satisfaction.

• Pioneered a customer engagement platform for Jabil’s first Global Innovation Center to service a portfolio of Fortune 500 customers, working closely with a variety of different personal across Operations, Creative Agencies, Marketing, Engineering and Media.

• Accountable for customer satisfaction and relationships, both internal and external, as well as cost, schedule, quality, and scope management.

• Partnered with senior leadership to develop marketing and sales communication strategies to effectively message new acquisitions and partnerships for Jabil.

• Responsible for the execution of revenue generating events for Fortune 500 customers. Overall event responsibility included: organizational leadership, on-site coordination, and team management.

• Created integrated planning timelines to coordinate pre-event logistics, exhibits, set up/breakdown, transportation, security, and allocation of services.

• Negotiated contracts with vendors and staffing agencies. Extensive experience in vendor relations and business partnership development to gain involvement and ensure high quality service.

• Built and structured integrated teams to ensure maximum performance while providing direction and motivation.

• Managed our social presence through Facebook, Twitter. Oversaw the creation and growth of our Center’s Instagram account - increasing company profile, brand, and product/event awareness.