Creating best-in-class reporting experiences for Retail and Institutional users.

• Designed and executed A/B tests on mobile deposit strategies across iOS and Android platforms, directly contributing to an estimated $12.5M in additional annual revenue

• Developed a heuristics fraud rules engine to detect suspicious user transfer activity and generate risk scores for potential disputes and chargebacks, resulting in a $1M reduction in losses per year

• Launched instant withdrawal via debit card, allowing users to receive funds in real-time and significantly enhancing user satisfaction and liquidity

• Led development of ACH/RTP withdrawal infrastructure, enabling seamless bank account transfers, accounting for ~40% of all withdrawals and improving average transfer speed by 23%

• Built a data ingestion pipeline for customer support LLM tools, enabling faster, automated responses to inquiries related to promos, games, and winnings—reducing reliance on human agents for simple cases

• Built and launched new orders experience, leading to improved usability and increase order conversion ray by 8%

• Designed and implemented A/B experiments for the merchant-facing portal, increasing order confirmation rate and reducing order cancellation rate

• Launched feature enabling SMB merchants to dispute fraudulent driver reports that claim the merchant was closed, lowering the attributable order cancellation rate by 8% and increasing daily restaurant uptime

• Integrated advanced security features without compromising merchant experience, resulting in significant decrease in fraudulent transactions

• Implemented advanced security tools to tokenize retailer payment profiles, enhancing our payment platform's resilience against fraudulent access

• Collaborated with engineers to build a secure vaulting solution for customer payment credentials, ensuring robust data protection without the need for in-house storage

• Led the design and implementation of user-friendly tax submission features for merchants, empowering them to self-manage local tax rate changes efficiently