• Managed engineering team of five engineers responsible for creating a unified internal tools to support a unique field operations model, customer support and sales teams.

• Worked directly with the COO, VPs and product team to identify problems and bottlenecks then lead the team to resolve those problems.

• Built a GraphQL API using Rust and React app that to connect our internal tools into a centralized view reducing internal system hopping.

• Maintained and enhanced contact center to support phone and SMS communication using Twilio, Python and JavaScript to manage custom phone system using Twilio.

• Built out and led team of three engineers to support business operations at Landing.

• Worked with COO, VPs and end users to identify problems and areas for improvement then lead the team to solve those problems.

• Used JavaScript and Apex to build custom solutions on top of Salesforce.

• Built APIs between Ruby on Rails and Salesforce.

• Built a contact center application to support phone and SMS communication using Twilio, Python and JavaScript.

• Member of the technology steering committee and technical architecture group.

• Designed and oversaw implementation of various new systems (Contract Management System, HR System, Customer Support System, Online Customer Community).

• Introduced architectural concepts like sprints, business capabilities mapping, etc. to business and technology leaders.

• Lead team that designed and built a new sales and service solution for over 3000 users and multiple lines of business.

• Design and implemented full system integrations between internal banking system and external 3rd party systems.