Led UX for a complex internal financial application used to transact more than a billion dollars with enterprise customers worldwide on a modernized agreement. Then transitioned to feature development for subscription and license management in Microsoft 365 Admin Center used by more than a hundred million monthly active users.
• Developed interactive prototypes and detailed design specifications that aligned with both user needs and technical requirements.
• Facilitated stakeholder workshops and delivered presentations to promote alignment and build appreciation for design across departments.
• Drove clarity for engineering teams throughout the delivery process to ensure efficient execution and a high-quality user experience, which in turn built trusting relationships with those teams.
• Delivered intuitive, user-centered solutions in a fast-paced, deadline-driven enterprise environment.
• Developed a problem solver reputation by quickly ramping up on the users and challenges of other teams to provide clear design direction and a feature roadmap for continuous development of their experiences.