Austin, Texas Metropolitan Area
Worked across Dell’s Shop, eSupport, and A/B Testing teams to design responsive ecommerce experiences, internal support tools, and high-impact workflows for global users.
• Re-envisioned and prototyped the new responsive Dell.com home page; partnered closely with engineering to implement components and interactions.
• Designed UI and flow alignment across the “For Work” and “For Home” ecommerce properties to create a more cohesive, scalable design system.
• Prototyped and usability tested mobile purchase flows for enterprise users, simplifying complex server configuration paths for speed and clarity.
• Created reusable, responsive page components and front-end prototypes to accelerate implementation across teams.
• Served as lead designer for the eSupport Online Diagnostic Engine, defining user flows, interaction models, and UI architecture.
• Redesigned the Online Incident Management portal as lead designer, improving workflow efficiency and support case resolution clarity.
• Designed multivariate A/B test concepts for Dell’s global ecommerce funnel to improve conversion, readability, and usability.
• Streamlined key purchase and support flows to increase task success and drive measurable site performance improvements.