• Led end-to-end user experience design on projects across our full suite of internal and external products, including solutions around cybersecurity alert delivery, data visualization, and data-heavy administrative workflows

• Partnered closely with UX researchers to conduct user research, consolidate findings, and synthesize insights

• Connected with internal subject matter experts to evolve my and my team’s understanding of new domains

• Built prototypes for usability testing, and iterated on designs

• Managed expectations and gathered feedback from multiple stakeholders across the organization and senior leadership

• Collaborated with product managers and engineers to refine product requirements and define a phased approach to implement designs

• Co-led our design system’s transition from Sketch to Figma, and advanced its evolution with design colleagues and engineers to increase efficiency, scalability, and accessibility

• Advocated for establishing an external user research process, and helped plan and execute our first formal round of user interviews in collaboration with product leadership

• Facilitated cross-functional workshops and ideation sessions to generate concepts for the vision of our product

• Developed a comprehensive vision proposal for our real-time alert consumption experience, presented it to senior leadership, received buy-in on key elements, and teamed with product and engineering to build the MVP

• Designed new features and improvements for our internal and external products, both web-based and native mobile

• Collaborated with the lead designer and worked closely with product and senior leadership to launch our first user-facing administrative tool to support our public sector product, from initial discovery to final designs

• Helped establish the company’s first design system, and partnered with engineering colleagues to implement it