Responsibilities:

* Involved in designing the architecture of ITSM applications and custom the applications within ServiceNow for multiple departments.

* Created Buttons and context menus both on form and lists using UI actions.

* Designed many Email templates by using HTML and jelly scripting and used them in notifications.

* Worked on various ServiceNow customizations as per client's requirements, developed the service catalog which includes creating new catalog items, designing workflows and execution plans.

* Worked on the integration of ServiceNow, integrated service catalog and incident module.

* Working in an agile environment to build custom applications in ServiceNow.

* Worked on CMDB and Asset management. Performed Data migration to import data from other applications and external databases.

* Developed performance analytics dashboards for Governance Risk and Compliance (GRC).

Responsibilities:

* Development of ServiceNow custom applications to manage Enterprise Service Account and Certificate Management CMDB, customized Reports and Inbound Email Notifications and added Schedules to the report.

* Involved in redesigning the workflows using ServiceNow workflow editor also involved in reconciliation of complicated workflows to simpler form, Worked on integrating ServiceNow with external SOAP and REST based Web services.

* Experience in cloud management and creating management services like Microsoft Azure.

* Monitored ITIL Service delivery via process mapping audits and design procedures, and standardize the ITSM process in bid management to satisfy the customers.

* Created and Implemented Data Sources and created transform maps to import the data into the ServiceNow from different data sources, Involved in LDAP integration with Service Now for obtaining users and groups.

• Created performance analytic dashboards and widgets for users to see the appropriate data

Responsibilities:

* Making the ServiceNow application more user-friendly and providing good user experience.

* Involved in redesigning the workflows using ServiceNow workflow editor also involved in reconciliation of complicated workflows to simpler form.

* Worked on UI Policies, Data Policies, Script Includes, UI Macros Scripts based on the customer requirement, making the ServiceNow application more user-friendly and providing good user experience.

* Integration of third-party web application with remedy through inbuilt BMC Remedy web services, created Scoped Applications as per the requirements.

* Configured dashboards to display multiple performance analytics, reporting and widgets on a single screen and created stories to share the data with multiple users