At PayPal, I play a pivotal role in designing and optimizing scalable, distributed, and cloud-based systems that support the company's global payment solutions. My contributions include driving technical leadership within the team, improving system performance, and advancing checkout systems to deliver seamless and secure user experiences worldwide.

Key Responsibilities and Achievements:

• 𝗧𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: Provided technical direction and mentorship to a team of engineers, ensuring alignment with best practices and project goals.

• 𝗖𝗵𝗲𝗰𝗸𝗼𝘂𝘁 𝗦𝘆𝘀𝘁𝗲𝗺 𝗘𝗻𝗵𝗮𝗻𝗰𝗲𝗺𝗲𝗻𝘁𝘀: Designed and developed scalable solutions for PayPal’s global checkout systems, ensuring high reliability and low-latency performance for millions of transactions daily.

• 𝗦𝘆𝘀𝘁𝗲𝗺 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗮𝘁𝗶𝗼𝗻: Improved architecture and performance, enabling seamless scalability to support PayPal’s growing user base.

Compliance Framework Integration: Spearheaded the implementation of compliance frameworks to meet the regulatory requirements of diverse global marketplaces.

• 𝗠𝗮𝗷𝗼𝗿 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 𝗟𝗮𝘂𝗻𝗰𝗵𝗲𝘀: Led technical efforts for high-impact product rollouts, driving significant cost savings and operational efficiencies.

• 𝗖𝗿𝗼𝘀𝘀-𝗙𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝗮𝗹 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻: Partnered with product managers, designers, and stakeholders to resolve technical ambiguities and align solutions with business objectives.

• 𝗣𝗿𝗼𝗯𝗹𝗲𝗺-𝗦𝗼𝗹𝘃𝗶𝗻𝗴 𝗘𝘅𝗽𝗲𝗿𝘁𝗶𝘀𝗲: Tackled complex engineering challenges, ensuring timely delivery of robust, high-quality software.

In this role, I combine technical leadership with hands-on development to drive impactful solutions, contributing to PayPal's mission of enabling secure and innovative payment experiences worldwide.

At Amazon, I contributed to critical projects in the Customer Service Technology division, focusing on distributed systems, cloud computing, seamless integrations, operational efficiency, and scalable solutions for global marketplaces. My contributions include migrating Amazon's customer service systems to Amazon Connect, ensuring scalability and reliability for global operations.

Key Projects:

Workforce Management Layer:

Designed a scalable layer using AWS ECS Fargate to bridge gaps between Amazon Connect and legacy systems. This solution addressed API limitations, simplified WFM onboarding, and ensured security and operational readiness. Successfully launched across multiple marketplaces while leading a team of engineers.

State Management Service:

Developed a state synchronization service to facilitate seamless transitions between legacy systems and Amazon Connect for voice, chat, and email interactions. Designed a low-latency, highly available system to handle complex scenarios, supporting accurate CSA payment calculations and smooth migration efforts.

Voice and Chat Integration:

Unified communication channels by integrating voice and chat capabilities into Amazon Connect. Designed APIs for cross-channel blending, enabling Customer Service Agents (CSAs) to handle multiple interaction types effectively.

Cold Transfer Project:

Enabled seamless cold transfers between legacy systems and Amazon Connect, ensuring uninterrupted voice call transitions during migrations. Designed routing mechanisms and integrated monitoring tools for improved reliability.

Technologies Used:

AWS Services: Amazon Connect, Lambda, CloudWatch, ECS Fargate, DynamoDB, IAM, VPC, Open search, AWS CDK

Programming Languages: Java, Spring Boot, JavaScript, React.

At TIBCO Software, I contributed to the development and enhancement of the Spotfire Server, a centralized platform for managing user logins, configurations, and connections to external data sources. My work focused on improving performance, reliability, and user experience while delivering robust solutions for Spotfire’s distributed multi-clustered environment.

Key Responsibilities:

Feature Development:

• Designed and implemented core features such as clustered job scheduling, queuing, and routing to enhance platform scalability and efficiency.

• Implemented Apache Ignite clusters to improve the performance and reliability of distributed multi-clustered environments, ensuring seamless data caching and fault tolerance.

• Developed and owned the Library Management and Administration Console UI, enabling administrators to manage and monitor products within the Spotfire ecosystem.

• Built an end-to-end framework, including a responsive UI and backend RESTful APIs, to support server monitoring and administration on the web.

Performance and Reliability:

• Optimized distributed system performance by leveraging Apache Ignite for high availability and fault-tolerant clustering.

Collaboration and User Experience:

• Worked closely with UX designers, product managers, and customers to refine user experience based on feedback and agile methodologies.

• Troubleshoot and resolved complex customer issues, ensuring smooth functionality and user satisfaction.

Mentorship:

Mentored junior engineers, fostering skill development and knowledge sharing within the team.

At Microsoft, I contributed to the development and enhancement of the Azure Active Directory (AAD) product suite, focusing on improving customer experiences, scalability, and reliability. My work spanned data science engineering, application development, and testing for critical Azure services.

Key Responsibilities:

Development for Azure Active Directory:

Worked on the Azure Active Directory product, designing and implementing data-driven features to enhance customer experience.

Leveraged Cosmos DB and C# to develop scalable data science engineering solutions for analyzing and optimizing Active Directory services.

B2B Product Development:

Designed and developed test applications for Azure Active Directory B2B products using C#, ASP.NET MVC, and design patterns.

Created robust and maintainable applications, ensuring high-quality user experiences for enterprise clients.

Testing and Quality Assurance:

Developed and executed unit and integration tests for Azure Active Directory features using MS Test frameworks.

Conducted rigorous testing and debugging to ensure product stability and compliance with design specifications.

Technologies Used:

Languages and Tools: C#, ASP.NET MVC, Cosmos DB, MS Test

Methodologies: Agile Development, Design Patterns