Amazon Connect (AWS)

Leading two engineering teams of 22 team members in Seattle and Vancouver, CA to deliver Agent Analytics and Data Lake for AWS offering Amazon Connect (Omnichannel Cloud Contact Center).

Consumer Tech (AdaptiveCX and Gateway/Browse)

Led two teams with SDMs/QAEs/TPM and working closely with product to deliver Amazon.in Gateway/Browse page and Adaptive experience targeting customers with low bandwidth/spotty connection, New to Amazon or Large Devices cohorts. Proven technology leader providing latency neutral/negative experience and low latency backend service (single digit millisecond latency at P90). Led team to work closely with ML scientists to define and productionize ML models for various customer cohorts.

Last Mile, Amazon Transportation

Led team of software developers to deliver OnRoad experience (core package pickup and delivery workflows) on Android application used by transporters for Last Mile and Middle Mile delivery of packages. Worked closely with product and technical leaders to define the roadmap and operational and execution planning. Delivered multiple bottoms-up projects including test automation, latency reduction of core workflows and improved stability of the application by significant crash reduction.

Amazon Marketplace.

Managed team of software developers working on Web, Android and iOS to deliver Seller Mobile application used by 3P Sellers to manage their business. Led the effort for WW (5 EU, JP, CN, IN marketplaces) launch of Seller Mobile Application. Worked with 12+ teams (Orders, Returns, Shipping, Pricing, Payments, Help, Customer Feedback, Reviews and more) for planning and commitment to integrate their content into Seller Mobile application. Co-authored Seller Mobile yearly planning and execution documents.

Principal Software Engineer

Software Architect

Defined software architecture for Nokia Social Client that connected with multiple social networks including Facebook and Twitter via Social Gateway. Designed communication protocol abstracting UI and Engine layer to allow pluggable UI communication with the engine. Worked with product and technical teams across multiple time zones (Burlington, Mountain View and Alpharetta in USA, Finland) in agile environment to deliver the product.

Architect and Technical Lead

Architect and technical lead for Open Source WebKit based Nokia S40 Browser porting project. Responsibilities included gathering requirement, creating project plans and system design document, designing new components and making sure that new designs adhered to the overall architecture of the software, directing team of 14 developers including 3 team leads to deliver OSS Browser on S40 Platform. Managed multi-site feature development.

Senior Software Engineer

Acted as Team lead on various projects on Nokia S40 Browser including porting of Nombus JavaScript Engine, FlashLite support, Window port of Nokia S40 Browser etc. Provided solutions for time critical performance problems, design and development. Demonstrated excellent problem solving and trouble shooting skills resulting high product quality and timely product delivery.

Demonstrated leadership quality by providing solutions to complex design issues and sharing product knowledge with fellow developers. Involved in design and implementation of browser technologies to embedded platforms. Browser technologies aim at enabling handheld devices to access Web applications using WAP, HTTP.