• VR Project Management: Manage end-to-end VR project lifecycles, streamline development processes, and deliver high-impact virtual reality solutions on schedule, leveraging expertise in project management to drive innovation and growth.

• AI Innovation: Contributed to the development of Large Language Models (LLMs) for Data Use Checkups, applying expertise in AI and machine learning to enhance data analysis, pattern recognition, and decision-making capabilities.

• Enhance Trust & Safety Operations: Optimize reviewer efficiency by streamlining workflows, leveraging data-driven insights to inform process improvements and drive accuracy in content moderation.

• Content Policy Expertise: Identify and address content policy gaps, refining enforcement strategies to uphold higher standards and ensure alignment with evolving regulatory requirements.

Training Program Development: Design, develop, and maintain comprehensive training programs that prioritize knowledge accessibility, consistency, and policy adherence, empowering reviewers to make informed decisions.

• Strategic Leadership: Lead cross-functional teams, facilitate team meetings, and deliver data-driven reporting to align priorities with business objectives, track performance metrics, and drive continuous improvement.

• Quality Assurance: Conduct regular audits and escalations, provide structured feedback, and implement corrective actions to improve reviewer decision-making, ensuring high-quality outcomes and upholding the highest standards of Trust & Safety.

• Agile Knowledge Management Implementation – Applied Agile methodologies to design and implement knowledge-driven support frameworks, ensuring scalable, structured documentation and streamlined content updates. Identified and mitigated risks associated with knowledge accessibility, content accuracy, and system compliance.

• Cross-Functional Knowledge Strategy – Led cross-functional efforts with engineering, support, and Trust & Safety teams to develop and implement AI-enhanced knowledge systems that improve self-service efficiency and reduce case volume. Ensured alignment between product development, customer support, and operations to maintain a seamless knowledge experience.

• Sprint-Based Knowledge Optimization – Orchestrated structured sprints to continuously improve and refine knowledge resources, ensuring timely content updates, improved information discoverability, and alignment with evolving AI governance standards.

• Strategic Prioritization & Knowledge Maintenance – Managed and prioritized knowledge updates and self-service improvements, ensuring that critical documentation and policy changes were implemented efficiently. Led structured content audits and updates to maintain high standards of content accuracy, accessibility, and compliance.

Led a team of 16 offshore contractors in Brazil focused on enhancing Spanish-speaking market user safety and countering online bullying and other sensitive content by creating policies as well as law enforcement communication procedures for escalations.

Created workflows for optimized global content moderation methods, significantly improving machine learning algorithm accuracy.

Improved data recommendation processes, increasing efficiency in addressing user safety issues.

Collaborated with PMs from cross-functional teams such as Data Algorithm teams, PR, Legal and Policy teams to provide actionable feedback for program and Content Review tool refinement.

Ran SQL queries to identify key factors, data analysis, and reporting.

Reviewed Content for Facebook's Live Video platform

Led machine learning algorithm training, enhancing data accuracy and efficiency for insights which were utilized company-wide.

Analyzed and improved automation outputs, bolstering functional accuracy and supporting policy changes.

Develop and implement strategies to enhance user experience and engagement on Facebook's platform.

Reviewed and classified content for Facebook Ads in adherence to Facebook's extensive advertising policies.

Collaborated with engineers, data scientists, and project managers to define project scope and Agile project lifecycle.