• Ensured smooth launches of the core product, integrating feature enhancements and resolving defects

• Developed add-on components for the core product by leveraging 3rd party SDK’s such as Sharepoint, DocuSign, and Quickbooks, effectively creating multiple potential revenue streams for the company

• Overhauled ‘Office 365 Connect,’ transforming a highly complicated installation and configuration process into a simple ‘plug and play’ solution that seamlessly integrates into the GlobalCapture product

• Converted the legacy SOAP API to a more functional and secure RESTful API, bolstering product security

• Successfully re-wrote the entire Image XChange and File XChange software solutions, generating a major revenue stream for the company

• Developed and implemented a complete design overhaul of the desktop client with Metro UI, creating a modernized user experience, enhancing customer usability

• Designed, deployed, and supported the entire suite of Square 9 document management solutions to customer and reseller networks through remote and onsite services

• Coordinated with customers to translate business requirements into efficient business workflows

• Performed installation, configuration, and modification of solutions according to customer specifications

• Provided administrative and end user training to clients upon successful software deployments

• Documented all related project details regarding custom configuration

• Provided Level 2 and 3 support for the customer and reseller network for Square 9's suite of document

management products, including GlobalSearch, GlobalCapture, and GlobalForms solutions

• Resolved issues relating to Windows Server infrastructure, including IIS and Active Directory

• Coordinated with Development and QA resources to ensure product defects are communicated