• Modernize and maintain internal applications, including a legacy Field Service app for service tickets and QA

• Develop solutions to replace outdated workflows with faster, cleaner tools

• Collaborate across teams to design, implement, and deploy new features

• Automated creation of manufacturing work orders, saving significant time for operations

• Built weekly labor-hour reports for management

• Participated in code reviews to adopt and apply best practices

• Developed a web application to monitor and manage sales order data (ongoing and completed)

• Maintained and enhanced internal web app suite, streamlining updates and bug fixes

• Automated Jira ticket creation for company tools

• Assisted in requirements gathering for a new reporting tool

• Delivered friendly, consistent service while managing high-volume orders

• Partnered with VoIP project manager to manage client order fulfillment

• Handled customer inquiries and resolved issues efficiently

• Oversaw deployment of network equipment at client locations