Proven track record of guiding Shopify Plus merchants through successful E-Commerce omni-channel launches and helping them achieve their business objectives as they pertain to technical integrations & data migration. Demonstrated leadership skills in mentoring colleagues and aiding in the creation of the Mid-Market Scaled Onboarding program. Recognized for exceptional executive presence and commitment to delivering top-notch service. By flexing my skills in building strong relationships with merchants, understanding their needs, and providing tailored solutions, I’ve been able to launch hundreds of merchants on Shopify

As the year-long capstone for my Master’s in Digital Product Management, I served as a Product Manager for PandoPartner, a SaaS platform helping sports leagues and teams streamline sponsorship management. During the implementation, I led a cross-functional team of six in partnership with the client to identify, design, and validate a digital solution aimed at increasing adoption of PandoPartner’s platform.

I oversaw the end-to-end product lifecycle, from discovery to prototype, including stakeholder alignment, user research, data synthesis, opportunity framing, and roadmap development. My work involved designing system maps and workflows, running user interviews to uncover Jobs to Be Done, conducting heuristic and feasibility analyses, and managing client feedback loops. The outcome was the creation of an in-app helper designed to improve onboarding, reduce support costs, and drive user engagement at scale.

Same Project Manager you’ve come to know, just a little bit older, wiser & handling more complex Client Onboardings, At-Risk Renewals & Professional Services contracts.