• Completed hands-on IT and network engineering projects to reinforce skills in network design, security, and troubleshooting; earned CompTIA Network+ N10-009 and CompTIA Security+ SY0-701 certification

• Performed packet capture and traffic analysis using Wireshark and NetFlow to troubleshoot anomalies

Designed and maintained a virtualized enterprise network environment using VMware and OPNsense

• Implemented VLAN segmentation, firewall rules, NAT, VPN tunnels, and IDS/IPS

• Simulated real-world network failures including failover, load balancing, and bandwidth testing

• Developed and maintained enterprise SaaS applications integrated with Microsoft Teams for 8,500+ users

• Reduced cloud resource costs by over 50% through backend performance optimizations and system efficiency

• Diagnosed and resolved authentication and access issues involving Azure AD, OAuth, and IAM systems

• Investigated and troubleshot cloud-based incidents across AWS services including Lambda, DynamoDB, and S3

• Collaborated with cross-functional teams to deliver application enhancements and resolve production issues

• Provided support to customers by diagnosing and resolving high-severity technical issues with SLA adherence

• Connected to secure AWS EC2 instances via RDP to perform log analysis and troubleshoot server-side application and infrastructure issues

• Leveraged SQL queries to analyze production data and support data-driven investigation of application incidents

• Worked with external partners including Cisco and Microsoft on escalated technical cases