• Set strategic direction for global video initiatives and products (IG & FB Reels, FB Watch, etc.), automating workflows, scaling project roll-out, and increasing operational efficiency

• Managed a global operations team of six, identifying opportunities for optimization, improving incident management, and growing technical/vertical expertise across the team

• Partnered closely with cross-functional teams including Product, Engineering, Partnerships, Marketing and Operations to execute our strategies and programs across key product areas

• Project managed new product features deployment and tooling enhancements by creating roadmaps, setting project frameworks, and tracking progress through regular check-ins

• Ensured partners have high touch experience and effective support for 10+ video programs by conducting quality assurance checks, implementing quarterly business reviews, and goaling against rigorous KPIs

Media Partnerships

• Created and streamlined a payment process for IGTV by working with procurement and sourcing. Helping over 30 international Strategic Partner Managers payout creators for a total of 165 deals

• Developed and executed project plans for Facebook's Match Program, Community Program, and We the Culture Program (Black Creator Fund) solving for complex operational and partnership issues

• Created a payment and budget tracking process for Instagram Reels working cross-functionally with finance, compliance, partnerships, and legal

• Managed a CRM with a multimillion dollar spend and manipulated large amounts of structure data to identify and prioritize key business needs

• Oversaw a team of three to manage white-glove partner services across 15 deal programs, tracking key performance metrics and monitoring operational efficiency. Facilitated daily standups and readouts for team

• Identified process pain points and actively worked to mitigate risk and thrash. Supported company-level strategy and planning efforts

• Oversaw onboarding, planned and executed meetings and developed project documentation and playbooks

• Worked on a team that specialized in operations management

• Researched and selected effective technology platforms for equity trading to be implemented firm wide

• Provided operational analytics, day-to-day performance indicators, and feedback to high priority clients such as Goldman Sachs through the application of quantitative and qualitative research

• Analyzed large amounts of data, such as trading patterns, to conduct market research

• Aided in productive mitigation of customer impacting issues to provide fast and consistent resolution

• Worked with cross-functional teams to develop Proof of Contents (POCs), solidify key performance indicators (KPIs), and create go-to-market strategies