Manage high-availability, mission critical, and cross functional engineering programs to build best in class Customer Experience tooling and support Coinbase’s mission.

• Acts as a force multiplier to accelerate cross functional alignment of program roadmap and execution of product releases.

• Manage requirements documentation, milestone mapping, prioritization, and communication to ensure frictionless project collaboration.

• Design and implement Agile process workflows to aid in efficient cross-team development.

• Lead weekly reporting and Q&A session for stakeholders and executives.

• Create technical documentation and product training materials.

• Serve as the communication bridge between non-technical and technical stakeholders.

Delivered bold engineering vision for scalable product solutions and proactively planned future capabilities to meet Coinbase’s CX, Product, and Marketing business goals.

• Established cross functional relationships with business partners to help transform key objectives into reality.

• Lead vision for product feature development to support roadmap development for CX and Product.

• Mapped business KPIs and OKRs to product initiatives to help drive business process design.

• Managed CMS, chatbot, and search vendor relationships from acquisition to long term platform support.

• Communicated product platform vision to cross functional leadership teams.

• Planned and coordinated business priorities across multiple engineering teams.

• Created technical documentation and product training materials to support project and component development.

Company Recognitions:

• Star Award - Manager (12/2021): Coinbase Chat Live Messaging Product Release

• Star Award - Manager (06/2022): Product Platform Migration of help.coinbase.com

Oversaw the implementation and growth of AEM as a part of the Adobe Consulting Services group, managing full service, multinational Agile implementation teams of up to 30 engineers, QA specialists, and analysts.

• Maintain and direct the vision for the platform guided by customer business objectives.

• Lead project discovery sessions to generate a backlog of stories, ensuring smooth project kickoffs.

• Manage the release process including preparing release notes and creating functional documentation.

• Create stories, enhancements, and bugs in Jira to accurately track and document changes to the platform.

• Drive issue triage, prioritization, and solution planning.

• Facilitate open communication between both customer and internal teams and business units.

• Act as mediator between customer business units to resolve competing requirements.

• Instituted new COE processes around development, releases, and general best practices and project management.

Worked with a variety of Enterprise Commerce and Content Management systems including Elastic Path, Magento 1.x and 2.x, Magento Cloud, and Adobe Experience Manager. Infield Digital was acquired by HS2 Solutions in June 2018 and became Bounteous in November 2018.

• Built a fully automated, custom integration for the EasyDITA publishing API to ingest DITA XML documents and convert them to end user documentation webpages in Adobe Experience Manager 6.3.