• Lead a senior-heavy platform team of 8 engineers spanning four critical domains—including core ordering, loyalty and discount integrations, capacity management, and scale/performance—balancing heavy support load, cross-domain ramp-up, and technical debt reduction.

• Led the team through post-RIF ambiguity by executing a remote offsite to rebuild trust, integrate new members, reset working agreements, and restore momentum.

• Reprioritized and reshaped execution with senior engineers to unblock a high-priority cross-team initiative, prioritizing speed over short-term cross-training, improving delivery flow through smaller PRs, and accelerating time-to-merge for critical work.

• Partner with Product, Payments, Data, and executive stakeholders to align priorities and unblock high-impact platform initiatives through cross-team coordination, push back on over-promised work, and focus the team on the highest-leverage platform problems, including personalization work driving a 1.6% revenue lift for our customers.

• Remain hands-on by pairing with engineers, contributing production code, and supporting deployments to unblock delivery and model engineering standards.

• Lead architectural reviews and design discussions across platform services, establishing patterns that reduce rework, improve reliability, and increase consistency across teams.

• Owned and delivered core ordering capabilities and payments-adjacent integrations across APIs, Dashboard UI, and integrations—unblocking high-profile brands and ensuring reliable production rollout across multiple domains.

• Designed the foundation for Flexible Tip Configuration, enabling bulk edits via UI and Ops API and setting a forward-compatible architecture that supports future expansion without rework.

• Optimized database traffic and defined API contracts for store-hours management, enabling bulk updates for large enterprise brands while reducing system load and operational friction.

• Diagnosed and resolved complex API and reporting defects that blocked partner integrations, restoring data accuracy while deliberately avoiding high-risk rewrites in critical time-sensitive systems.

• Led an AI hackathon team to design and prototype an image-based menu ingestion pipeline, winning the hackathon and demonstrating a solution capable of saving customers weeks or months of onboarding effort.

• Founded and led development of Olo’s Developer Experience platform, transitioning manual partner configuration into secure, self-service workflows for brands and integration partners.

• Designed and implemented backend services, permissions models, and Dashboard UI to delegate partner access safely—integrating with authentication systems, approval workflows, and security/legal requirements.

• Reduced a top-3 support driver by ~10 tickets per week, eliminated manual webhook configuration, improved security posture, and unlocked partner programs generating recurring revenue.

• Diagnosed and reproduced production issues across Ordering API, Rails integrations, and webhooks by correlating partner behavior with logs and source code, accelerating root-cause identification and reducing repeat incidents.

• Authored sample code and standardized API documentation across multiple languages, reducing recurring support requests and accelerating partner onboarding.