I create intuitive and visually beautiful experiences for the Allē native app, a rewards program with 7M+ members. Some notable projects I have worked on include Refer a Friend and Flash, two projects which account for over 90% of the company's in revenue. I also collaborate with research teams on site visits, surveys, interviews, and more, helping to shape early stage discovery and craft our product roadmap for years to come.

I work collaboratively with our cross-functional teams, including product managers, engineers, and legal experts, to solve complex problems while improving the user experience of the Allē platform. I am primarily focused on the consumer side, designing solutions for our native iOS and Android applications.

Capably led the full lifecycle of large, complex design initiatives from inception to execution, partnering with cross-functional team members in product, engineering, research, and operations to conceptualize, define, and design high-impact user experiences for new and existing user bases.

• Given responsibility of key projects, including major redesigns of the user experience for Service Outline and Service Intake NG.

• Eliminated the gap between end users and digital teams and obtained new insights by creating and facilitating participatory design exercises with end users.

• Dramatically improved the speed, accuracy, and ease of day-to-day activities for over 100 Service Support Advisors while indirectly improving the ownership experience for the entire Rivian customer base by designing and implementing powerful backend management tools.

Successfully completed a contract position to lead product design for multiple initiatives across the Customer Relationship Management (CRM) team, including Compass SMS and Automation.

• Initiated and maintained beneficial collaboration with cross functional stakeholders from across the company, including development teams, product owners, UX researchers, and executive leadership to quickly and effectively design and deliver products that created value for more than 20,000 real estate agents.

• Designed and oversaw the development of Compass SMS, which brought core functionality to the CRM and enabled real estate agents to communicate by the commonly preferred method of text.

• Enhanced workflows for Automation and Tasks, bringing unprecedented power to the CRM tool with features that allowed real estate agents to send mailers automatically on preset time intervals, manage deal pipelines efficiently, and streamline communications.