Lead engineer responsible for technical solutions for the North America HRSD Operations department.

Our team supports every technical aspect of the HRSD product suite, including, but not limited to:

Client technical solutions consulting, architecting, implementation, deployment, maintenance, and support

Integrations with internal and external products and solutions

Application performance, bug analysis, and uptime

Management of client environments and data

Tier three client support

I support our cloud-architected SaaS platform by investigating, reproducing, and resolving technical issues. I create solutions using Python, Java, and *NIX-based tools when platform-level solutions are unavailable. I monitor the health of our application using Datadog, Sentry, and in-house tools and work with site reliability engineers as necessary. Finally, I help maintain the robustness of our infrastructure by creating Ansible playbooks to ensure repeatable, correct results.

I work with customer engineers to develop, document, test, and implement procedures for integrating necessary network and IMS subsystem elements, such as network control systems, DNS, DHCP and SNMP systems, IP telephony servers, SIP session controllers, gateway controllers, and others into customer networks.

I then condense these procedures into step-by-step process documents that can be used by other integrators to replicate the process, drawing from past process documents and technical documentation where needed.

When appropriate, I then adapt these processes into Unix and/or Windows shell scripts to automate these processes, to allow quick and safe implementation of these processes without the possibility of user error.