Program Manager on Employee Effectiveness team at Reality Labs

As Chief Strategy Officer (CSO), I shape the organization’s long-term growth, sustainability, and impact. My focus is on developing and executing strategic initiatives to expand mentorship programs, scholarships, AI-powered learning resources, networking opportunities, and local tech community chapters. I lead efforts to integrate AI-driven solutions, enhancing our reach, efficiency, and engagement to empower the communities we serve.

Led key initiatives involving defining programs vision, objectives, and KPIs. I crafted implementation plans, driving them to execution with clear roadmaps and feedback loops. My achievements include implementing a global Billed Revenue Forecast tool, reducing forecasting process time by 40%, and streamlining the delivery invoicing process, reducing ticket volume by 50% through effective collaboration with cross-functional teams. I also developed a Content quality framework that helped reduced content quality validation time to 70%.

Led 15+ strategic programs and projects for top customers in the Americas. I managed budgets, scopes, and schedules, for contracts ranging from $5M to $10M, ensuring successful project delivery. By aligning delivery outcomes with customer roadmaps, I accelerated sales and adoption of new solutions, ultimately driving business growth.

Led 30+ projects for major customers in LATAM, with budgets ranging from $500K to $5M. I achieved seamless execution of parallel remote projects by coordinating multidisciplinary geolocated teams, earning the Hero of the Month award during my first year for enabling major sales on a complex delivery project.