• Collaborate with PMs, engineers, and stakeholders to deploy user experiences for products from concept to launch

• Distilled client ideas with user interviews and competitive research into a validated, data-driven strategy

• Collaborated with three developers and outside developer team to deliver finished, executable product

• Developed resource platform for job seekers to make the under-utilized resources of local libraries and community centers more accessible

• Leveraged interviews with and input from more than 10 users, stakeholders, and other subject matter experts

• Synthesized data obtained to inform design solution in final report and prototype

• Managed technical support tickets with a variety of technical difficulty at a same-day resolution rate of 75%

• Received praise for empathy and other soft skills that led to customers feeling supported and satisfied