Lead internal platform and tooling product strategy at Coinbase — the largest US cryptocurrency exchange serving 200M+ customers. Managing a team of 6 Product and Program Managers and working across 50+ engineers to build the next generation of enterprise applications for 7,000+ internal users;

• Designed and delivered a scalable internal platform supporting 7,000+ users across CX, Compliance, Global Intelligence, Finance, and Security — managing $100M+ USD in monthly asset movement and secure access to sensitive customer account administration including PII, security settings, Identity Verification, and transaction records — while simultaneously deprecating a legacy system

• Leading strategic pivot from internal tool to platform architecture — building reusable platform components and a dedicated developer experience for engineering teams shipping features at scale

• Developed product strategy, roadmap, and prioritization framework from a complex, ambiguous problem space — secured cross-functional alignment across 5+ stakeholder groups

• Led user research and stakeholder engagement across multiple internal user groups to inform platform requirements and drive adoption

• Implemented Identity and Access Management (IAM) capabilities to secure access to sensitive customer account administration functionality and mitigate critical security and compliance risks

First product hire at a legaltech startup. Led Product & Engineering, building a two-sided marketplace platform for hiring legal professionals. Responsible for all aspects of product development from long-term strategy to feature delivery;

• Built zero-to-one platform features enabling the company to scale operations — including automated bookings management that drove £10M annual revenue by increasing team capacity by 30%

• Integrated Zoom & Salesforce APIs for sales pipeline management, doubling sales team efficiency and enabling accurate business forecasting

• Built custom compliance monitoring system to manage regulatory and internal policy obligations

• Established product-led culture and processes across the organization — enabling rapid iteration, continuous discovery, and optimized customer feedback loops

• Line managed an engineering team of 6

Led a cross-functional team building internal tools and improving the customer support experience for a fast-growing fintech consumer app;

• Launched the company's first live chat support experience via 3rd-party SDK integration

• Integrated multi-factor authentication to improve account login and recovery experience

• Built payment operations tooling using Retool via API/GraphQL data layer

• Defined the company's internal tooling and CX product strategy — secured senior stakeholder buy-in and translated into an actionable roadmap

Led development of ML-based fraud prevention products for real-time payments at Mastercard, driving the migration from legacy infrastructure to a cloud-native, API-first platform;

• Built a new API-based fraud prevention product for real-time payments — delivered successful PoC with multiple Tier 1 global financial institutions, demonstrating 50% reduction in fraud and securing £16M+ in product sales

• Created and executed go-to-market strategy in partnership with Sales, including developer documentation, API reference materials, and sales enablement collateral

• Improved business fraud ML model accuracy by 3%, onboarding a Tier 1 bank and preventing £1.2M in annual fraud losses

• Managed 16 engineers across two teams and rolled out agile methodology across the wider department, improving developer velocity

Built fraud prevention products for a hyper-growth fintech with 2M+ customers, including the company's first machine learning model for fraud detection;

• Developed ML model that reduced manually reviewed transactions by 29% while increasing fraud detection by 47%

• Built in-house transaction monitoring system covering fraud, AML, and KYC compliance rules with 3rd-party API integrations — improving accuracy of suspicious activity monitoring

• Managed a development team of 6 — user research, agile ceremonies, documentation, prioritization, and KPI monitoring