• Addressed mobile application customer-submitted bugs and feature requests, reducing customer complaints by 70%

• Repaired critical in-app medical graph functionality, drastically improving iOS crash-free app reports to above 99%

• Revamped authentication and security of the Forward app and onsite devices by developing new authentication patterns

using Twilio Authy, eliminating 6 hours of manual work per week for our ops team handling account access complaints

• Debugged on-call reports and unblocked real-time member issues to grant access to medical care and services

• Created a test registry visualizer for the AWS Cloud HSM team, which allowed management to make informed decisions on releases, transforming a multi-week process into a matter of minutes

• Utilized AWS DynamoDB, Lambda, and API Gateway for the API and React for the web interface and data parsing

• Worked at a mobile services company in Vietnam

• Engaged in daily workflow with multiple teams and mentors

• Learned skills in mobile game development and server maintenance