Experience
2023 — Now
2023 — Now
Redmond, Washington, United States
Office: Word Web
• Team lead for Word Web collaboration features: Comments, Track Changes, Version History, Catch Up, Notifications, and Document Share.
• Delivering best-in-class collaboration capabilities to both commercial and consumer users, with an emphasis on increasing customer engagement and sentiment while maintaining high levels of accessibility and reliability.
2021 — 2023
2021 — 2023
Redmond, Washington, United States
Office: Word Web
• Managed development of Word Web collaboration features, with technical ownership of Comments and Document Share.
• Delivered accessible, reliable, and engaging features, leading to significant increases in key collaboration metrics.
2019 — 2021
2019 — 2021
Redmond, Washington
Microsoft News
• Led development of the News Feed Service, powering news experiences for clients such as Edge, Bing, MSN.com, MSN apps, and Windows.
• Served 500M+ end users around the world while maintaining low latency and high availability across the board.
• Drove cross-team efforts to leverage ML models for content recommendation, leading to higher user engagement and organization revenue.
2017 — 2019
2017 — 2019
Redmond, Washington
Microsoft News
Developed and maintained web services, delivering personalized news content to millions of users worldwide.
2017 — 2017
2017 — 2017
Norden, California
While in this seasonal position, I managed Sugar Bowl’s Sporthaus, a fitness and training facility featuring a spa, yoga studio, cardio and weight training facilities, locker rooms, social areas, as well as a pool and two hot tubs.
My main priorities were to maintain a professional image, show sensitivity, and respond to guests’ needs safely and promptly to ensure complete satisfaction of all guests. On a daily basis, I greeted guests, answered the telephone, scheduled massage and yoga appointments, processed payments and cancellations, handled complaints, and generated reports. I also maintained the cardio and weight training areas as well as the pool area, ensuring they all met the standards of a high-class facility. In addition to these responsibilities, I took ownership of custodial duties and the laundering of facility towels and linens.
Education
Virginia Tech