• Led sustained engineering effort over 2+ years across a cross-functional group of ~60 people to design and implement granular access controls for employee data; used by dozens of large companies.

• Resolved a business-critical issue with direct visibility to leaders across the company by driving a multi-team mitigation effort across 12+ components serving 800K+ monthly active users.

• Onboarded event-based architecture centered on AWS Lambda and Aurora PostgreSQL from an acquisition; ported over DB, CloudFormation stacks and code to unblock dependent services and support internal testing.

• Developed proof-of-concept for summarizing unstructured data with GenAI and RAG which was piloted with 7 customers and led to development of new comment summarization feature.

• Led a cross-functional working group comprised of ~15 senior contributors to produce a data access control North Star, unblocking key customer use-cases and improving security and efficiency.

• Orchestrated a working group of engineering leaders across 4 teams to solve an architectural issue involving property propagation through a complex ETL specification, unblocking development of a major feature.

• Completed 6 proof-of-concept analytics projects with HR teams to gather product requirements; subsequently delivered dozens of improvements to data transformation and analytics products backed by Spark.

• Proposed new operations (e.g. aggregations, complex joins, strict order-of-operations) to platform ETL specification to support development of dozens of use-cases; all were accepted and implemented.

• Designed and implemented a microservice to support business-critical survey taking use-cases across 100M+ monthly requests, with a focus on consistency, availability and extensibility.

• Led extraction of monolithic business logic to microservice architecture. Improved availability to ~99.99%, cut latency 20+% and improved visibility into usage and failures.

• Spearheaded adoption of container orchestration platform (Nomad) by onboarding 2 services, producing documentation and tooling, easing transition of 12+ services and cutting days of quarterly manual effort while improving resiliency.

• Developed and integrated key parts of Enhanced Anonymity (query-time data anonymization for dashboards), including core logic in a platform analytics API supporting 1B+ monthly queries.

• Devised and conducted tests to verify a real-time analytics stack would scale to ~1K concurrent users; diagnosed bottlenecks though service and client-side metrics and triaged across teams.

• Shipped dozens of improvements and features across the stack, from data retrieval and formatting logic for new Heatmap widget (part of live product demos) to multi-component bug fixes for urgent issues.

• Assisted customers with a vast variety of issues pertaining to their cellular service with AT&T, mobile devices, and so much more! Connected with each customer, bringing an “I can help you” attitude.

• Engaged in timely technical troubleshooting of device and service-related issues for a large variety of mobile devices by applying practical knowledge of devices, mobile operating systems, cellular service, and company troubleshooting procedures and tools.

• Served as a subject matter expert for six months assisting dozens of agents on live calls as part of a support team tasked with handling questions, ensuring efficient day-to-day operations, and handling escalated calls when necessary.

• Worked with senior trainers to assist up to 25 trainees taking their first live calls by helping them understand company procedures, technical issues, and the 15+ software systems provided to assist them, while providing enthusiastic encouragement.