• Conduct rigorous testing and quality evaluations for Meta’s Large Language Models (LLMs).

• Collaborate cross-functionally with engineering and product teams, providing actionable feedback and insights to enhance model behavior, user experience, and overall product quality.

• Ensure compliance with localization standards and quality assurance protocols for international product releases, with a focus on the Brazilian Portuguese market.

• Developed and delivered over customized programs with a 98% satisfaction rate.

• Supported multilingual clients, ensuring clear communication and comprehension.

• Improved team performance by 20% through effective coaching strategies.

• Provided bilingual customer support, resolving complex technical issues across hardware, software, and network systems.

• Provided insights to support product/process improvements, enhancing customer transparency.

• Analyzed customer journeys to identify systemic blockers, contributing to process improvements.

• Deployed a reporting dashboard that reduced data retrieval time by 50%, supporting faster decision-making.

• Oversaw data analytics lifecycle, designing reporting processes using tools such as Excel, MySQL, RStudio, Python, Teams, and Power BI.

• Increased accuracy of analytics reporting by 30% through implementation of data validation processes.

• Spearheaded the adoption of advanced visualization tools, reducing manual reporting efforts by 70%.

• Enhanced stakeholder engagement by achieving 100% project delivery within scope and deadlines.

• Established a language consulting business.

• Provided translation, localization, and interpretation services to corporate clients.

• Led remote teams, ensuring high-quality linguistic services for global customers.