Designed intuitive, user-centred solutions that addressed merchant needs through design thinking methodologies on various projects. By leveraging my expertise in interaction design and user-centred design principles, I collaborated closely with stakeholders and cross-functional teams (Product, Orders, Subscriptions) aligning merchant priorities and meeting business objectives.

• Offering needs-based solutions to impact a merchant's business goals

• Trained and coached new hires through mentorship and shadowing sessions

• Holistic customer care to identify and resolve issues in a timely manner

• Provide coaching/growth opportunities for online businesses.

• Creative problem solving strategies through case and account investigation by

• Advocating for merchants and completing follow-up documentation

As a freelance UX designer, I led a design team and the development of my personal mobile projects through their full life cycle from conceptualization to product launch. Additionally, I collaborated with external clients on several mobile and web projects by identifying design friction points and rectifying them through comprehensive UX audits to create seamless workflows to ensure a cohesive and intuitive user experience.

• Client resolution and problem-solving to improve banking experience

• Business growth through the identification of sales and referral opportunities

• Responsive to client needs through full range of financial and banking services

• Digital and social media branch account management, iOS, Android and web-based app support

• Account openings, credit card applications, account activity investigations

• Web and mobile app support for RBC mobile app, RBC wallet, and Online Banking

A rapidly growing Telephony SaaS Company located in Burlington, Ontario, with offices also in sunny Tampa, Florida and Huntsville, sweet home Alabama. Providing enterprise level outbound IVR and Call Center SaaS, in addition to telephone carrier termination to clients throughout North America.