• Designed and built an automated reporting platform for Agentic System test results, enabling real-time health monitoring across engineering teams and cutting debugging time by over 50%.

• Led development of an AI-driven system that autonomously generated end-to-end test suite outlines, achieving 75% automation of Sales Engineering requests and boosting workflow efficiency by 60%.

• Drove cross-functional alignment by partnering with Product, QA, and Sales Engineering to refine AI outputs, ensuring solutions met user needs and accelerating adoption.

• Elevated reliability of AI-driven workflows by optimizing prompts, resolving system-level failures, and introducing automated validation, transforming an underperforming feature into a high-trust, core tool.

• Expanded core platform capabilities by shipping new agentic actions, implementing autonomous AI chatbot modes, and leading contributions to frontend and backend migration efforts.

• Owned end-to-end delivery of file upload and download features for AI workflows, designing and building the complete user experience with custom UI components.

• Owned the development and establishment of comprehensive test plans and strategies for 10 onboarding customer platforms to ensure effective test coverage.

• Executed daily test suite triage for 35+ customer platforms and 7000+ tests utilizing a variety of defect tracking tools to log, prioritize, and monitor the status of identified issues.

• Implemented and maintained automated test scripts, and client-specific test environments that accurately mirrored production systems improving test efficiency and reliability.

• Delivered dedicated quality assurance support and orchestrated routine client meetings for a diverse client portfolio, ensuring the effective fulfillment of their testing requirements while aligning with their expectations.

• Built a series of reusable components for our B2C product to serve as a platform for running user experiments which served as a foundation for the following year’s product roadmap.

• Led a project to create new internal tooling functionality that enabled the support team to serve customers more efficiently and worked proactively with my team to define and deliver value within a set timeline.

• Proactively improved and implemented testing, documentation, processes, system monitoring and build tooling for systems owned by the team which resulted in increased productivity.

• Participated in the Product Engineering Team on-call rotation and conducted interviews for prospecting new hires.