• Coordinated and scouted speakers for ten workshops in project management, client relationship management, and case studies

• Liaised with potential clients for course-based projects in user experience design, usability evaluation, digital analytics, and content strategy

• Conducted competitive and stakeholder research to inform the creation of Pratt Institute School of Information’s User Research Lab

• Redesigned the NYC Urban Fellows Alumni Association website through insights gathered from user interviews and competitive research

• Proposed recommendations to facilitate an intuitive research experience for students using Pratt Institute Libraries' new discovery interface

• Evaluated digital analytics to refine the Andy Warhol Museum's digital strategy for local audiences

• Conducted two rounds of generative research to identify customer needs and expectations along with recommendations for improving current offerings

• Collaborated with product managers and engineers to define product strategies and future areas of research