• Investigated, resolved and deployed time-sensitive issues for clients

• Maintained solid understanding of programming languages to debug code on front-end applications

• Dealt with MFC applications for visual database interfaces on Windows

• Examined UNIX scripts to setup, verify, and refine the build environment creation process

• Served as liaison that bridged non-technical users to other software engineers

• Sustained software engineer duties in the maintenance phase of the software engineering cycle.

• Managed and handled any issues related with the creation and release of service packs, specialized in the package installer.

• Worked in the Unicenter Product family, concentrated on the Worldview component, dealing with the Ingres database and the MS SQL database.

• Reviewed and advised on C/C++ and Java code worked on by fellow engineers

• Supervised a group of 3 – 5 software engineers working on the Jasmine runtime framework in the Unicenter product family.

• Participated in internal escalation meetings providing feedback and recommendations

• Managed escalating issues ensuring that high profiled customers are provided support for product deployment success.

• Worked on the Computer Associates Jasmine product family, dedicated to the Jasmine Object Database.

• Maintained and enhanced internal support statics website used by all support managers.