Extensive experience in Kronos WFM end to end configuration, implementation, integration, installation, upgrade, migration and support systems. Support experience Data integration tools like Connect & WIM also versed in integration of systems between HRMS and various HR, Payroll, and Timekeeping systems. Expertise in development and modification of both export and import interfaces and integration of Kronos with HRMS and various Payroll systems using WIM. Expertise in Time and Labor Management Account Implementation projects through the effective execution of ADP implementation methodology using excellent functional, technical and project management knowledge and skills. Expertise with Time Card Management, Employee Accrual and Attendance Maintenance, Security Access and Process profiles for Managers and Integration of Kronos with HR HCM systems such as Workday. Strong knowledge on MsSQL and PLSQL/Oracle. Experienced in complex SQL queries, procedures, and functions as per business requirements understanding of SDLC and SaaS solution. Building and deployment of application on server, application version upgrades, service packs, fixes, patches installations and production support.

Responsible for day to day maintenance of the Kronos Timekeeper System for PayPal, Inc. Maintain Kronos for PayPal sites in North America, South America, Europe and Asia. Managing Kronos for approximately 10,000 PayPal employees across the world. Responsible for audit tracking, working with support teams to leverage technology to reduce end user issues. Determining measurable enhancements and troubleshooting Kronos issues. Responsible for creating automation using Workforce Integration Manager (WIM). Responsible for resolving escalated issues within a 24-hour service level.

Responsible for traveling to PayPal locations to provide training on the use of Kronos Timekeeper, as well as other Kronos modules, such as Kronos Absence Manager.

Responsible for creating and analyzing reports in order to provide high-level insights to the PayPal Executive Staff.

Working closely with the Payroll department to ensure employees are paid in a timely, accurate manner.

Working closely with Human Resources to ensure all pay policies, leave policies, time-off polices, etc. are being correctly implemented via Kronos.

Comprehensive database management using SQL.

Responsible for managing all related legal and regulatory escalations and processes as assigned. You will directly provide support to the PayPal and eBay Legal teams for North America and ROW. Additionally, tasked with processing and responding to various legal agencies, such as the DFI (Department of Financial Institutions), as well as processing and responding to summons, temporary restraining orders, subpoenas, levies, writs, garnishments and power of attorney documents. Also responsible for providing case reviews, details and represents PayPal for small claims cases and other court cases as assigned by Legal.

Helped develop all processes, policies and procedures for the Legal Specialist role.

Provided leadership and guidance to new team members, as well as Executive Escalations Sr. Specialists.

Provided research to PayPal/eBay paralegals and attorneys to assist in the hearings of Small Claims cases filed against PayPal/eBay.

Instrumental in building strong working relationship with key stakeholders and other members of the company.

Responsible for responding to complaints directed to PayPal and eBay Executives, Better

Business Bureau Complaints, Attorney General Complaints, and complaints sent to other

Government and Regulatory Agencies. Responsible for communicating potential media exposure

to Corporate Communications via email, telephone, and instant messenger.

Selected as a Legal Champion, in order to learn the role of the Executive Escalations Legal

Specialists, as well as assist them with their daily tasks.

Selected to provide leadership, guidance and assistance to new team members.

Conducted training for peers and Resolution Services Senior Agents for Mentoring Program which improved the quality of exceptions made.

Volunteered for special projects.

Led team learning development presentations, as well as conducting presentations regarding Protection Services processes and procedures.

Provided feedback directly to members of PayPal and eBay’s Executive Staff to help improve the overall customer experience.

Created monthly reports for management.

Used my PayPal product knowledge to assist Protection Services agents, as well as other PayPal departments on the Protection Services Senior Agent Help Line. Analyzed escalated buyer complaint cases, and using discretion in line with the Buyer and Seller protection policies to make decisions on the outcomes. Handled claim escalations from other departments throughout the company.

Assisted the department with special projects such as interdepartmental training and escalations from directly from executives.

Conducted training presentations, one-on-one meetings, Stand Ups, and team Learning Sessions using PowerPoint, Word, and Excel.