• Assisted end users at front desk and through phone, providing technical support and creating and updating accurate help desk tickets

• Helped maintain and update computers and set up and deploy loaner devices and accessories

• Graded programming assignments in Java and C/C++ for CSCI 455 - Introduction to Programming Systems Design

• Redesigned and revamped pages of a web application that monitors machines in an industrial setting

• Developed new components with React, Bootstrap, Plotly, and the Canvas API and integrated them with DynamoDB and Amazon S3

• Implemented serverless backend features with AWS Lambda functions and Amazon API gateways