• Led the return APP redesign for store associates to streamline the in-person return process across platforms. It enhanced loss and fraud prevention.

• Initiated integral features for partner management accounts and stores within the dashboard, which improved operational efficiency.

• Led design strategy and crafted a visionary approach for Consumer Banking, enhancing user experiences across a broad range of financial products, emphasizing scalability.

• Launched the MVP version of Blend Builder, incorporating configurable components, thereby enabling bankers to efficiently create financial products.

• Led the end-to-end Flight booking and on-the-go travel experience tailored for business travelers, shaping of the product direction through extensive research and data analysis.

• Led UX design for the Goal Management, 360 Feedback, and Calibration MVP.

• Contributed to initiation of a comprehensive design system, establishing unified guidelines and crafting scalable components.