* Provided implementation and support services for Knoa Experience Performance Management and End User Intelligence software throughout the entire implementation life cycle, from purchase to post-release support

* Maintained a high level of service while providing technical support for up to 5 simultaneous implementations and 20 simultaneous support accounts

* Managed accounts for numerous major international companies including British Telecom, the largest Siebel customer in Europe, and Merck, the largest Knoa implementation to date.

* Customer benefits of product implementation include up to 20% reduction in training costs, and up to 7% reduction in support tickets created

* Acted as liaison between customer and internal development teams for issue tracking, feature requests, definition of requirements, and troubleshooting

* Completed implementations for a variety of end-user monitored applications including SAP, Siebel, and custom applications.

* Maintained internal troubleshooting and product guides and documentation

* Created materials for and delivered training for customers, internal resources, and implementation partners

* Coded game and display logic using C++ for original games for the PC and Mac

* Quickly learned and expanded on large existing code bases to develop new titles

* Worked closely with both local and offsite team members including programmers and artists