• Manage a team of 14 designers across 8 subteams through facilitating weekly design critique, conducting biweekly 1-1s, holding office hours and workshops.

Product designer on Flux and Carriage

• Collaborated with cross-functional teams to design, prototype and conduct user testing for an end-to-end flow that helps Marketplace C2C Shipped Sellers manage inquiries.

• Designed and shipped a reorder flow to reduce inquiry rate, increase reorders after cancellation, increase overall transactions

• Led a team of three interns to redesign the Loyalty Rewards Kiosk, deployed in over 100 locations and used by 20K users

• Designed and shipped a new point system that simplifies the point accumulation and reduces work for attendants

• Increased sign-up rate by 35% and retention rate by 25%