• Monitored all connected communication systems to an admin level such as Office 365 Admin Center, Zoom Admin Center, Active Directory, Security and Compliance.

• Installed, configured, tested, and maintained application software and system communication tools. Solving the daily tickets submitted by 10,000+ users

• Identified and analyzed security threats by daily monitoring the mail flow. Contributed and implemented an action plan to identify and better respond to threats

• Continue research and self-training in order to stay up to date with current technologies, and current threats. Wrote and shared articles with the response team in order to expand the efficiency of daily tasks

• Automated and executed Office 365 procedures utilizing Windows PowerShell

• Owned and developed the Certification Printing web application which helped increase the efficiency in printing by 300%

• Participated in Excellence in the Workplace and Customer Service Certification program and resolved 250+ weekly customer inquiries

• Collaborated with cross-functional teams to gather requirements and translated them into detailed Figma designs for the application, fostering efficient communication and alignment throughout the design and development process