Responsibilities

* Lead the buyer-facing experience for invoice payments, focusing on usability, trust, and conversion

* Define and prioritize roadmap feature supporting PayPal, debit/credit cards, Pay Later, Apple Pay, Venmo, and ACH

* Collaborate with engineering, design, research, risk, compliance, and legal to deliver secure, user-friendly solutions

* Leverage data, customer feedback, and experimentation to improve engagement and increase payment completion

* Support broader initiatives across international expansion, regulatory compliance, and platform modernization

Project Achievements

* Modernized Invoicing Checkout: Migrated to PayPal's new payment stack to unlock more payment options, shifting Invoicing from a closed-loop solution to an open, flexible checkout experience

* ACH Payments: Led buyer experience strategy and authored requirements to support ACH with a 1% fee-targeting high-value B2B invoice payments and increasing customer retention

* Full UI Redesign: Delivered a refreshed end-to-end buyer journey from email notifications and reminders to payer view, checkout and receipts. Resulting in increased click-through, completion rates, and customer satisfaction

Led engineering teams (30+ engineers) delivering SMB Value-Added Services and platform capabilities to drive business growth and operational scale.

Key Highlights:

* Built and led two new teams to take over and enhance the existing Business Debit Mastercard product and to launch the new Value-Added Services product group

* Scaled Business Debit Mastercard into five new countries, increasing total payment volume (TPV) and expanded PayPal's international presence

* Took ownership of PayPal's Shipping & Tracking product, driving roadmap definition, execution, and team alignment

* Spearheaded the migration of the Paydiant platform to AWS, resulting in improved infrastructure scalability and significant cost savings

* Led an agile transformation, improving team velocity, delivery predictability, and cross-functional collaboration

* Fostered strong partnerships with product, design, and infrastructure teams to accelerate delivery and improve platform reliability

Led enterprise client implementations and backend integration efforts for Paydiant’s white-label mobile wallet platform, supporting some of the world’s largest retailers.

Key Highlights

* Led full-cycle implementations for major clients including Walmart, Sears, ExxonMobil, Shell, and Phillips 66, integrating mobile payments, loyalty, and promotional systems

* Partnered with C-level stakeholders to align on strategic goals, delivery timelines, and product priorities

* Owned requirements and delivery for 35+ backend connectors across payment gateways, loyalty programs, and fuel systems

* Managed distributed contractor teams, scaling delivery capacity and improving operational throughput

* Provided UI/UX guidance to enhance mobile wallet usability and drive customer adoption

* Collaborated closely with engineering, product, and QA to ensure end-to-end delivery success across highly regulated and performance-critical systems