El Segundo, California, United States
• Owned enhancements to a Spring Boot pricing service with ScriptSave integration, delivering nearby-pharmacy and item-detail APIs supporting 200k+ procedures/drugs and 10M+ regional price points while reducing member price-lookup escalations.
• Co-led backend delivery for v1 of a generative AI member chatbot using AWS Bedrock and Python FastAPI, designing retrieval and service integration across internal knowledge and live backend APIs; achieved p95 <2.5s, 25–30% containment, and ~18% lower support AHT while meeting HIPAA expectations.
• Built a real-time AI call-summary system integrating Genesys Cloud transcripts into an internal admin platform, eliminating manual post-call documentation and saving agents ~5 minutes per call across 200–300 daily interactions (~20+ agent-hours/day).
• Built an n8n workflow to auto-triage prod tickets by matching similar Jira issues via JQL, analyzing related GitHub commits, and generating PR-ready fixes for on-call engineers; reduced triage time by ~40% and enabled ~30% of recurring tickets to be resolved with approval only.
• Designed and operated a Spring Batch backend for actuarial and pricing uploads with validation and S3-backed workflows, sustaining ~1.2M rows/hour at 94.5% successful runs.